If you're not happy with how a ticket is progressing, here's who to contact.
| Step | Contact | When to use |
|---|---|---|
| 1. Support | This portal, support@declaris.ai, or 07565136622 for P1 | All platform issues and requests |
| 2. Escalation | Luke Milne, Co-Founder luke.milne@mycustomsltd.com | A P1 or P2 is not moving, or a ticket has passed its target |
| 3. Senior | Daniel Glynn, Co-Founder and Operations Director daniel.glynn@mycustomsltd.com | Concerns about the service overall, or commercial matters |
Please include your ticket number when you get in touch.
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