A few things that help us support you well:
- Tell us who can raise tickets and who should receive updates on critical (P1) issues, and let us know when that changes.
- Your administrator adds and removes your users on the platform. Remove leavers promptly.
- Tell us straight away if you think an account has been compromised. Raise a P1 ticket and call 07565136622.
- Keep your own customs and VAT records for the periods HMRC requires.
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